Delivery Policy
After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent with a tracking number when your order is dispatched. Deliveries can be tracked online.
Products will be sent to your address nominated by you as part of the check-out process on our website. You are responsible for ensuring that your nominated address details are correct.
Deliveries may be totally or partially suspended during any period in which we or our carriers may be prevented or hindered from delivering by any circumstances outside of our reasonable control, including but not limited to strikes, lock-outs, stock shortages, accidents, breakdowns of plant or machinery, storms, adverse weather, pandemics or epidemics, acts of public authorities, floods and other acts of God.
Orders under $199 will incur a $15 flat rate for shipping (2-5 business days). Orders $199 and over will be sent with FREE shipping, excluding orders from the Art section of our website. Delivery costs for all orders from the Art section of our website will need to be arranged and paid for separately from the cost of the item. Alternatively, any orders can be collected from our shop during normal business hours.
Please note there may be delays in delivery that are out of our control, depending on whether government regulations change in response to the current conditions or increased demand during the Covid-19 situation.
Please make sure someone is at the address provided during business hours to receive the delivery. If there is no one at the address the shipping company will leave a collection card and your parcel will need to be collected from the designated pick-up location.
Returns Policy
If for any reason you are not completely satisfied with your product, we will refund the purchase price if you post the item to return within 5 business days of the purchase date and subject to the following:
Email ACF at info@artconservationframers.com.au as soon as possible, to advise that you intend to return the item.
Quote your order number in our order confirmation email as proof of purchase.
Post or courier your return back to Art Conservation Framers, 118 Bridport St Albert Park Vic 3206 in original packaging to avoid damage in transit.
All postage and insurance costs are to be paid by the buyer for change of mind purchases.
All Products must be returned in their original condition.
Refunds will be processed within 10 business days of the Product being received by ACF, however, please allow up to 7-10 business days from receipt of the goods for the credit to appear in your account.
For defective Products, we will provide you with instructions to post back the item free of charge when you contact us for a return authorisation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
If a product is defective, then we will, at our option, repair, replace or supply an equivalent product or refund to you the purchase price of the product. Refunds will be made through the same transaction method used to make the original purchase. If the product was ordered with a gift voucher, we reserve the right to refund any amounts due to you by issuing you with a replacement voucher to the value of the refund amount.